Refund & Cancellation Policy

1. Orders we cannot fulfil

If an item sells out, or your Focus Credits no longer cover your order, by the time your card payment completes, we cancel the order and refund the card payment in full automatically. You do not need to ask.

2. Cancelling an order

You can cancel a Vault order until it is dispatched (physical items) or delivered (digital items and access passes). Write to us with your order reference; we refund the card payment in full and return any Focus Credits you spent.

3. Damaged, defective or wrong items

Tell us within 7 days of delivery, with a photo where you can, if a physical item arrives damaged, defective or different from its description. We replace it, or refund the card payment and return the Focus Credits, as you prefer. We arrange and pay for the return.

Digital items and access passes can’t be returned once delivered, but if one does not work as described, we fix or replace it, or refund you.

4. Elite Drop entries

• Selected: you receive the item for the Elite price you paid, and sections 2 and 3 apply to it.
• Not selected: the pool entry payment is not refunded. This is shown on the drop before you pay.
• Paid after the drop closed: the entry was never in the draw, so we refund it in full.
• Checkout not completed: nothing is charged and the entry is cancelled.

5. Focus Credits, Game Coins and Wallet Cash

Focus Credits, Game Coins and Wallet Cash are rewards, not purchases, so there is nothing to refund. If a withdrawal request is rejected, the Focus Credits it used are returned to your balance.

6. Affiliate links

Items bought from another shop through an affiliate link are refunded under that shop’s policy, not this one.

7. How refunds are paid

Card refunds go back to the card you paid with, through Stripe. We issue them within 7 working days of agreeing a refund (automatic refunds at once); your bank usually shows them 5 to 10 working days later. Focus Credits come back to your balance straight away.

8. Asking for a refund or cancellation

Use the contact form or write to support@eternalclub.in, with your order reference. We acknowledge within 48 hours and resolve within one month. If you are not satisfied, our Grievance Officer: Grievance Officer, Eternal Club (Grievance Officer) · support@eternalclub.in · Srikakulam, Andhra Pradesh, India 532001.