Terms of Service

1. Eligibility and privacy

Eternal Club is for people 18 years of age or older; you confirm your age when you first use the app. How we handle your personal data, and how to exercise your rights under the Digital Personal Data Protection Act, 2023, is set out in the Privacy Notice. Agreeing to these terms is not consent to anything in it: we ask for that separately, purpose by purpose.

2. Your account and guest mode

You may play as a guest without registering. Guest progress and rewards are stored on your device only. To keep progress, rewards and streaks, create an account. Keep your sign-in secure; you are responsible for what is done with it.

3. Focus Credits, Game Coins and Wallet Cash

Focus Credits (FC) are earned by playing, keeping a daily streak, completing Academy articles and from Scratch Cards. They cannot be bought. You can spend them in the Vault, or convert them to Wallet Cash and withdraw it in Indian rupees, on the wallet rules in force when you ask:

• Rate: 100 FC = ₹1.
• At least ₹10.00 per request, up to ₹50.00 a day, and ₹600.00 in total per account.
• A processing fee of 2% is deducted; the wallet shows the net amount before you confirm.
• Each request is reviewed before it is paid to the UPI ID, bank account or wallet you give. We may ask for information the law requires (such as your PAN) and deduct tax at source where the law requires it.

Game Coins (GC) are earned the same way and spent inside Eternal Club, for example on Scratch Cards; they cannot be bought or withdrawn. Apart from the withdrawal above, FC, GC, game chances and other rewards have no cash value and cannot be transferred, sold or exchanged outside Eternal Club. Rewards not claimed within the time shown may expire. We may change the rates and limits for the future; a change never alters a withdrawal you have already requested.

4. Vault purchases and payments

Vault items cost Focus Credits, a card payment, or both, as shown on the item and at checkout. Card payments are processed by Stripe; we never see or store your card number. Some prices are in US dollars: your bank may add currency conversion charges. If we cannot fulfil a paid order (the item sold out or your Focus Credits fell short before payment completed), the order is cancelled and your card payment is refunded in full automatically.

Cancellations, returns and refunds follow the Refund & Cancellation Policy; delivery follows the Shipping & Delivery Policy.

Some Vault picks link to other shops and are marked as affiliate links: we may earn a commission, at no cost to you, and the purchase is with that shop on its terms.

5. Elite Drops

An Elite Drop offers a limited number of items at a reduced Elite price to members who meet the balance and streak requirements shown on the drop. There are two ways in:

• Join Pool charges the Elite price to your card straight away. When the drop closes, members are selected from the pool by a draw weighted by their activity score, up to the number of items available. Selected members receive the item for the Elite price they paid. If you are not selected, the payment is not refunded. A payment that reaches us after the drop has closed is refunded in full.
• Discount spends the Focus Credits shown instead of a card payment.

6. Fair play

Automated play, bots, scripts, multiple accounts to farm rewards or referrals, and any other form of cheating are prohibited. We may withhold or reverse rewards and withdrawals obtained that way, and suspend or close the account.

7. Changes to the service

Games, rewards, Vault items and drops change over time, and items are subject to availability. We tell members about changes that materially affect them before they take effect.

8. Liability

We provide Eternal Club with reasonable care and skill. As far as the law allows, we are not liable for indirect or consequential loss, or for interruptions outside our reasonable control. Nothing in these terms limits a liability that cannot be limited by law, or your rights under the Consumer Protection Act, 2019.

9. Governing law and disputes

These terms are governed by the laws of India, and the courts in India that have jurisdiction hear any dispute. Before that, please write to our Grievance Officer: most problems are solved that way. You may also complain to the Consumer Commission under the Consumer Protection Act, 2019, including online through e-Daakhil.

10. Grievances

Grievance Officer: Grievance Officer, Eternal Club (Grievance Officer), support@eternalclub.in, Srikakulam, Andhra Pradesh, India 532001. You can also use the contact form. We acknowledge every complaint within 48 hours and resolve it within one month of receiving it (Consumer Protection (E-Commerce) Rules, 2020). Complaints about personal data follow the Privacy Notice.

11. Changes to these terms

We post any change here with a new date and, for a material change, tell members in the app or by email before it applies.

12. Contact

Eternal Club, Srikakulam, Andhra Pradesh, India 532001. Email support@eternalclub.in.